We hope you’ve had a wonderful holiday season. We’re certainly excited about 2015.
When we last wrote you 3 weeks ago, we were beginning the process of building the first 300 units of volume production. This step is commonly called the “New Product Introduction” build, which is critical as all of the processes that will be used during volume production are used, tested, and validated.
During that build we found a small issue with the sensors that could impact reliability and required rework. This rework impacted our yield, but nonetheless we were able to assemble and test approximately 200 units. These units were packaged and shipped to our San Francisco office for review, and unfortunately, we found a second problem which we had not expected: during shipping, some of the screens were scratched.
The corrections for both issues are straight forward, but implementing has delayed shipment by a few weeks. Our team and manufacturing partner worked through the holidays to minimize the delay, but unfortunately, some of our key suppliers were on holiday shutdown.
The bottom line is that volume production has shifted to 1/26 and we expect units to start shipping out of the warehouse around 2/6. We’re sorry to have yet another delay. We know it’s frustrating, but given how long you have waited, we want to make sure you get a quality product without blemishes or reliability issues.
On the software front, we have been making improvements based on feedback from Beta testers which are making the apps more robust and user-friendly. Our Android App will be released in the next two weeks and our iOS App is in review with Apple.
We sincerely thank you for your continued support and patience. We will continue to work diligently to make sure this is the last update until we say…. “SHIPPING!”